Frequently asked questions

It genuinely cools. As the water evaporates it pulls heat away from the fabric, so the towel sits below the surrounding air temperature. That is why it feels cold on the skin rather than just damp, and you notice it within seconds of snapping it.

Hours in normal conditions. It fades faster in high humidity and lasts longer in dry heat. When it starts to warm up, snap it in the air again to reactivate it. You only need to re-wet it once it has dried out completely.

No. Water is the only thing it needs. There is nothing to charge, refill or replace, and no coating that wears off over time.

Three steps. Soak it in water, wring it out until it stops dripping, then snap it in the air three to five times. It is cold immediately.

Yes, and it works with warm water too. Colder water simply gives you a stronger first hit.

It is sized to sit comfortably around the neck and shoulders, and folds down small enough to live in its bottle in your bag.

Yes, it is one of our most common uses. Drape it across the back of the neck at the first sign of a flush. Many customers keep a second one by the bed for night sweats.

Yes, with supervision. Fold it smaller for a child and make sure it is wrung out properly so it is not dripping cold water on them.

Yes. Lay it over the back or chest, never wrapped tightly, and check the skin underneath every so often. Take it off if your dog seems uncomfortable.

That is exactly what it is built for. Under a hard hat, around the neck, or on the forearms between tasks. Re-wet it at the tap whenever it dries out.

Yes. Clip the bottle to your bag, snap the towel between sets, and drape it on your neck during rest. It also doubles as a normal sweat towel.

We dispatch within 1 business day. Delivery across Australia usually takes 5 to 8 business days.

Yes. A tracking link is emailed the moment your parcel ships. If it has not moved in 3 business days, message us with your order number and we will chase it.

Yes, including regional and remote areas. Remote postcodes can add a few days.

Shipping is calculated at checkout based on your address. Orders over $50 ship free.

If the order has not shipped yet, message us straight away and we will update it. Once it is with the carrier we cannot change it.

You have 30 days from delivery. Send it back unused and in its bottle and we will refund you. Message us first and we will send the return details.

You cover return postage on a change of mind. If the item arrived faulty or incorrect, we cover it.

If it has not shipped, yes. Message us as soon as you can with your order number.

Send us a photo and your order number and we will replace it. No need to return the damaged one.

All major cards, plus the express options shown at checkout.

Yes. Pick a multi pack on the product page and you choose exactly how many of each colour before you check out.

Machine wash cold with like colours. Hang to dry or tumble dry cold. Never iron it.

No, and this matters. Softener clogs the fibres and is the single most common reason a cooling towel stops working. Skip bleach too.

With correct washing, years. There is no coating to wear off, so the cooling comes from the weave itself.

For a day or two, yes. Beyond that, rinse it and let it dry fully so it does not go musty.

Rinse in cold water, wash with a mild detergent and no softener, and dry it completely before storing.

Yes, and pricing drops significantly with volume. Contact us with the quantity and the date you need them.

On larger runs, yes. Tell us your quantity and we will come back with options and lead times.

Yes. Get in touch well ahead of your event date so we can lock in stock.